Returns & Refunds
Clean Forge Systems sells commercial cleaning equipment, parts, pads, accessories, chemicals and related supplies. Return eligibility can vary by manufacturer, product type, condition, order status and freight requirements.
Contact us before returning any item. Do not ship equipment or merchandise back without first contacting Clean Forge Systems for return instructions and authorization. Call (877) 561-2444 or use our contact page.
Items that have been used, installed, damaged after delivery, altered, opened where resale is not permitted, or specially ordered may have limited or no return eligibility depending on the applicable manufacturer or supplier policy. Parts, chemicals, pads and other consumable items may also be subject to product-specific restrictions.
If a return is approved, the customer may be responsible for return freight, shipping charges, restocking charges or other costs when those charges apply to the order. Original shipping or freight charges may be non-refundable.
If an item arrives damaged, incomplete or materially different from the item ordered, contact us promptly and retain the packaging, freight paperwork and photographs of the shipment so we can review the issue with the carrier or supplier.
Approved refunds are issued to the original payment method after the returned merchandise is received and reviewed, unless another resolution is agreed upon.